Costs less, pay more?

PO boxes and online banking are two services offered by spin-offs of the formerly state-owned PTT (postal services). According to my estimates, both should cost less than delivering mail to the house and snail-mail based banking respectively, because they eliminate the most costly factor: personel. Yet both are sold at a premium, whereas the more expensive counter-parts are free. Am I missing the obvious? (If so, what is the obvious?)

Update: reworded this entry completely to eliminate rambliness, though the meaning is still intact.

One response to “Costs less, pay more?”

  1. […] a bad thing that damage markets. As it turns out I should have paid more attention to my own blog; when I wrote in 2006 about “the most costly factor: personnel”. Liberating the postal market has led to […]

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