Linotype promises to replace any fonts that you bought and may have displaced or damaged. I thought this so remarkable, that I’d blog about. The truly remarkable thing is of course that this sort of service should not be remarkable in the first place, but standard practice.
There are other companies that replace the copyrighted works you license from them, but usually at a cost, and not so prominently through their website.
Some other features of the Linotype website that seems to indicate that the company, unlike so many others, think that they can engage with their customers in a friendly manner, rather than through all-out war: the download of the Font Explorer font manager (their iTunes of fonts) does not require you to register for sixty newsletters, and they link to font tools by third parties, meaning they trust outsiders.
These are little things, but it makes them look trustworthy in return.